As cloud usage becomes more complex, businesses are increasingly working with cloud resellers to simplify procurement, enhance billing flexibility, and gain expert support across multiple platforms. Resellers—who provide access to products and services from providers like Google Cloud, AWS, Azure, Cloudflare, Datadog, and more—act as a single, trusted point of contact for your cloud ecosystem.

But what exactly does working with a cloud reseller involve, and how does it benefit your organisation? In this FAQ article, we answer the most commonly searched questions to help you understand how resellers help businesses reduce costs, boost efficiency, and maximise the value of their cloud investments.

What is a cloud reseller?

A cloud reseller is a partner who helps businesses purchase, deploy, and manage cloud solutions from providers like AWS, Google Cloud, Azure and or Huawei Cloud. For example, a cloud reseller might offer flexible payment in local currencies, discounted bundled pricing, expert guidance, and ongoing support across services like Google Workspace, Microsoft 365, and even security tools like Jumpcloud and Cloudflare.

What are the benefits of working with a cloud reseller vs buying directly?

Cloud resellers often provide added value that goes beyond what you get from purchasing directly. For example, Deimos offers value-added services like free quarterly cost assessments, and a local support SLA. We also offer multi-currency billing, rebates for scaling businesses, and guided procurement—all of which save time and money while reducing complexity.

What cloud services can I buy through a reseller?

This depends on the Reseller. Some Resellers focus on one technology partner like Google Cloud, however, more advanced resellers like Deimos have a full suite of services from productivity suites (like Google Workspace and Office365), observability tools (like Datadog or Grafana), security tools (like Cloudflare or JumpCloud), and developer platforms (like GitLab or HashiCorp). We even go further by offering professional services such as DevSecOps, system modernisation, and cloud migration to name a few.

How does billing work when purchasing through a reseller?

A good cloud reseller will offer simplified, consolidated billing tailored to your preferences. For example, Deimos lets you pay in local currencies like Naira, Kenyan Shillings, Rands, or USD—and even cryptocurrency. We also offer transparent invoicing, delayed payment terms (e.g., 25-day payment windows), making cost tracking easier, especially for teams operating across regions or using multiple cloud providers.

How do cloud resellers help with compliance and security?

Leading resellers invest in certified cloud and security engineers who proactively assess and monitor your cloud environments. For example, at Deimos, we offer security assessments, embed compliance best practices into your architecture, and leverage tools like Cloudflare One or Zscaler for Zero Trust access. We also provide managed DevSecOps support and hands-on guidance to ensure your infrastructure meets international compliance standards from day one. Across our team, we have over 50 certifications.

Can I switch cloud resellers if I’m not happy with my current one?

Absolutely, switching is possible and often painless with the right onboarding partner. For example, Deimos offers migration support, billing transfer services, and a dedicated onboarding team to ensure continuity. You'll retain full control of your infrastructure while gaining a better service experience, often with cost savings and better local support.

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Deimos is a trusted hybrid and multi-cloud solutions partner, helping businesses navigate the complexities of modern cloud environments. As a leading cloud reseller, we work with all major providers, including Google Cloud, AWS, Azure, and Huawei, ensuring you get the best fit for your infrastructure needs. Beyond cloud services, we collaborate with top technology partners like Datadog, Zoho, JumpCloud, and Cloudflare to enhance security, monitoring, and operational efficiency. Whether you're using a single cloud, multi-cloud or hybrid cloud approach, Deimos provides the expertise to drive your success. Click here to learn more.