Nestled in the heart of South Africa, The Insurance Hub has long been a beacon of trust in the financial and insurance advisory landscape. With over 20 years of experience, their passionate team has built a reputation for delivering deeply personalised, highly responsive services to individuals, families, and businesses. Yet, behind the scenes, their internal operations were tangled in legacy systems and disjointed workflows that risked dulling their competitive edge.

Determined to uphold their promise of peace of mind, The Insurance Hub set out on a transformative journey to reinvent the way their team collaborates, communicates, and serves.

Legacy Systems, Scattered Files, Slow Service: The Real Story Behind The Struggle

Like many fast-growing firms, The Insurance Hub found that their traditional ways of working were no longer sustainable:

• Fragmented Information: Client data and vital documents lived in silos across various desktops and local servers, turning simple tasks into frustrating treasure hunts.
• Delayed Responses: Advisors on the move often found themselves cut off from real-time information, leading to bottlenecks and missed opportunities.
• Disjointed Communication: Without a centralised platform, the team relied on scattered email chains and messaging apps that lacked transparency and continuity.
• Limited Mobility: On-premise infrastructure meant that work stopped the moment an advisor left the office.
• Security Risks: Handling sensitive client data without proper oversight put both compliance and client trust at risk.

The Bold Tech Upgrade That Changed Everything

Recognising the need for a centralised, secure, and agile collaboration platform, The Insurance Hub turned to Deimos for support. Together, they implemented Google Workspace Business Standard, creating a digital foundation for seamless service.

Key Improvements:

• Google Drive & Shared Drives: All client-related materials are now stored securely and centrally, enabling effortless access and version control.
• Docs, Sheets & Slides: Teams now co-author documents in real-time, cutting down delays and eliminating confusion.
• Gmail & Calendar: Sleek, professional communication channels support seamless scheduling and clearer inboxes.
• Google Chat: Purpose-driven Spaces bring structure to internal conversations, fostering alignment and speed.

From Disruption to Dominance: The Results Speak for Themselves

The results have been nothing short of transformational:

• 35% Faster Client Service: Advisors now access critical data instantly, whether at their desk or on the road.
• 25% Boost in Proposal Efficiency: Real-time collaboration tools mean client packages are polished and finalised faster than ever.
• Stronger Data Security: With everything stored in Google’s robust cloud, compliance is streamlined and data is safe.
• True Mobility: Staff enjoy a fully functional mobile experience, conducting meetings and managing documents from any device, anywhere.
• Reduced IT Overhead: No more patching servers or chasing software updates - just smooth, uninterrupted service delivery.

“We’ve always been a client-first business - built on experience, integrity, and personal service. As our firm continued to grow, we knew we needed tools that could keep pace with our ambitions. With Deimos guiding the implementation of Google Workspace, we gained the agility, security, and collaboration needed to scale without compromise. It’s not just about going digital - it’s about raising the bar for how we serve our clients, every step of the way.”

Janneman van den Berg, Owner & Commercial Insurance Specialist, The Insurance Hub

The Bottom Line: Seamless Service Isn’t Optional - It’s Expected

With the right technology and the right partner, transformation is more than possible - it's powerful. The Insurance Hub's embrace of Google Workspace, led by the expertise of Deimos, didn't just solve operational pain points. It elevated their entire client experience. Today, their team is not only more connected and efficient, but also more empowered to deliver the care, speed, and excellence their clients deserve. In a world where peace of mind is priceless, The Insurance Hub is now better equipped than ever to provide it.

Ready to Modernise Your Team Like The Insurance Hub Did? As a trusted Google Workspace Partner, Deimos helps organisations unlock productivity, security, and scalability with expert guidance and seamless implementation. Whether you're drowning in legacy systems or just ready to level up your collaboration - we're here to help.

Click here to speak with us and discover how Deimos can empower your team to do their best work.